Terms and Conditions

Introduction

This page, together with our Privacy Policy and General Website Terms & Conditions, tells you information about us and informs you of the legal terms and conditions (the “Terms”) which govern your use of our (“Seller“, “We“, “Us“, “Our“) webstore (the “Webstore“). These Terms will apply to any contract between you and us in respect of your purchase of video game-related products, items, and other content (“Products”) on the Webstore (“Contract”).

Please read these Terms carefully and make sure that you understand them before ordering from the Webstore. Before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to place an order.

You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time, as set out in Condition 11. Every time you wish to place an order, please check these Terms to ensure that you understand the terms which will apply at that time. These Terms were most recently updated on 12th June 2023.

These Terms are only available in the English language.

Information about Us

We are a Licensed seller for goods for this game, game server, or Discord server (“Platform“). We buy licenses for the use of digital goods and software from the Platform which we sell to end-customers. We are Tebex Limited t/a Tebex, a company registered in England and Wales with company number 08129184 and with our registered office at Tebex Limited, Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT. Our VAT numbers are GB167189962 & EU372035465.

Contacting Us

If you wish to contact us for technical support, to report fraudulent activity, or that a Platform is breaching our or a partner's AUP, you can contact us by visiting Tebex Contact Page.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post.

Use of the Webstore

Your use of the Webstore is governed by our General Website Terms & Conditions. Please take the time to read this document, as it includes important terms which apply to you.

Our Relationship with the Platform and How the Contract is Formed Between You and Us

Our Webstore will guide you through the steps you need to take to place an order with us. When using our order process, you should check and amend any errors before submitting your orders to us. Please take the time to read and check your order at each page of the order process.

We license logos, graphics, logos, wordmarks, and other assets for the purposes of advertising and selling non-tangible digital content produced by the Platform. We purchase licenses for the use of such software that provides in-game rewards and benefits from the Platform in question.

The Platform sells us licenses for the use of such products that provide in-game benefits or rewards and we resell these as the merchant for these Products. As the Seller, we may negotiate and conclude the sale, or decline to conclude a sale for any reason we see fit, including but not limited to potential fraudulent activity or your previous interactions with us.

When you buy Products on the Webstore, you will be entering into a Contract with us. No contract is formed between you and the Platform in this regard.

All digital software and other digital items we provide are licensed, not sold. The license we sell you grants you limited rights to consume and make use of the software and other digital items personally, and only against the account that was originally used to make the purchase. These rights do not give you permission to distribute, resell, or share in any way the digital software and other digital items we provide. To improve the readability of these terms, we may use terminology such as sell, purchase, or buy. These should be interpreted in relation to the limited license we offer for the use of digital items or software.

If you require support or have any questions or concerns relating to the Contract or the Products, you should contact us. Please see Condition 2 which details the contact address that you can contact us on, and how we will contact you in the event that you have a question, concern, or dispute.

Problems with the Products

Your contract with us means that we will make every reasonable effort to resolve any products or queries you may have. To contact us, please refer to Clause 4.6 above. If difficulties are encountered with the performance or non-performance of an ancillary service provided to you (for example, access to the server), that is related or required to use the Product we have sold, then we may refer you to specialized external support, however, you should always contact us in the first instance.

The Webstore and Products

All title, ownership rights, and intellectual property rights in the Webstore are owned by us. All title, ownership rights, and intellectual property rights in the Products are owned by the Platform and licenses to use the Products are sold to us. We, the Platform, and our licensors reserve all rights in national and international law to protect such rights in the event of any violation of these terms by you.

We do not guarantee continuous, error-free, virus-free, or secure operation and access to the Webstore and its Products.

Purchases from us are payments for licenses to use the digital virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of the Platform, you will not be refunded this money. Bans are subject to the full discretion of the Platform, and their rules can be changed at any time. There is no guarantee on being able to access the Platform, and if the server is no longer operated the virtual items are forfeit. All items are virtual and have no value and cannot be exchanged for real-world currency of any kind.

Some purchases may include the issue of in-game tokens, credits, or similar mechanisms of simulated value - “Virtual Currency“. Any Virtual Currency awarded has no physical value, can only be redeemed on the Platform such Virtual Currency was awarded for, and cannot be exchanged for real-world currency of any kind. We may monitor all purchases, including but not limited to purchases that award Virtual Currency. Any unusual patterns of Virtual Currency use reported to or identified by us will be investigated, and such Virtual Currency may be forfeit at our discretion.

Restrictions on Use of Webstore

You shall not use the Webstore for any purpose other than to make personal, non-commercial purchases of Products, except as otherwise permitted by this Agreement. You shall not sell, rent, lease, license, grant a security interest in the Webstore to others without our prior written consent.

You shall not in whole or in part, copy, reproduce, publish, distribute, translate, modify, create any derivative work from, disassemble, decompile, reverse engineer, or otherwise attempt to discover the source code contained in or pertaining to the Webstore.

How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this document, as it includes important terms which apply to you.

Age Restriction

You may only purchase Products from the Webstore if you are at least 16 years old.

Order Process

All sales through the Webstore will be processed through our checkout platform located at Tebex Checkout. Payment methods, delivery times, taxes, and fees will be detailed as part of the checkout process. Please take the time to read and check your order at each stage of the order process.

All orders will be subject to these Terms in addition to any terms and conditions of the publisher of the relevant game and the terms of any ancillary service provided to you that is related or required to use the Product we have sold. In the case of a conflict between any of the said terms and conditions, these Terms will take priority.

You should contact us in the event that you have any queries or issues with your order or our terms and conditions of sale.

Our Right to Vary These Terms

We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

Every time you order Products using the Webstore, the Terms in force at the time of your order will apply.

We may revise these Terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel your order if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.

Right of Withdrawal and Refund for European Union Customers

This Condition 12 only applies to European Union (“EU”) customers.

EU law provides you with a right of withdrawal on software sales (i.e. the agreement between you and us). This can be excluded for digitally provided content once the content is provided to the end user. The EU statutory right of withdrawal ends 14 days after you purchase or (where you have provided the appropriate consent and acknowledgment) the moment you start downloading the content and services for the first time (whichever is sooner).

We are obligated to inform you of your EU right of withdrawal in detail, which you can find in Schedule 1. If this Condition 12 should in any way differ from Schedule 1, the terms in Schedule 1 shall prevail.

Further Rights

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty, not as described, or not provided with